WHAT IS THE MINIMUM QUANTITY REQUIRED TO PLACE AN ORDER?
Unfortunately, we are unable to place an order of less than 100 vinyl due to the market unsteadiness and shortages in materials.
WHAT IS YOUR CURRENT TURNAROUND TIME FOR VINYL PRESSING?
We always focus to get the best turnaround time possible, and we are usually known as one of the quickest vinyl plants in the world. Our current turnaround time is approximately 8 weeks from submission of audio and artwork assets. However please keep in mind that pressing vinyl record is a complicated process with a lot of unpredictable troubles which make small delays possible. While we do everything to ensure your order remains on schedule at each stage, unexpected events such as a stamper breaking on press may infrequently occur. If this is the case, we will expedite the resolution, and your account manager will keep you closely updated.
IT IS POSSIBLE TO PRESS ANY MUSIC I WANT ON A RECORD?
You must own the copyrights of the music and we need a Mechanical License to press your records, even for promotional CDs. From a legal perspective we are not allowed to launch your order before we have this license. You can request one from the copyright organization you are associated with, by example for Italy: SIAE, France: SDRM, UK: PRS for Music, Germany: GEMA, Netherlands: BUMA.
HOW DO I KNOW MY CATALOGUE NUMBER/REFERENCE?
The catalog number is a reference we use to classify the orders. You are free to choose it if your label did not already give you one. It can be for example the abbreviation of the name of the project/artist. Please make sure to use only capital letters, no space nor special characters.
WHERE ARE YOU SHIPPING?
We are shipping Worldwide with VDA/STANTE for pallet shipments and DHL for packages. We highly recommend you choose to send it by pallet whenever possible to ensure that the products are received in perfect condition.
DO I NEED TO ORDER TEST PRESSINGS?
We strongly recommend that you order test pressings for your project. The test pressing stage is your first chance to hear how your recording sounds on vinyl, and is an important opportunity to ask questions or identify potential issues. In the unlikely event of an issue on your production run, waiving test pressings willreduce our ability to address the problem.
WILL MY VINYL RECORD BE THE EXACT COLOR DISPLAYED ON THE WEBSITE?
Due to fact that colors display differently on various screens, devices and browsers, we cannot guarantee that your vinyl record will be the exact same color as displaying on your screen.We also source our vinyl record materials from multiple suppliers, which may result in a shift in color that cannot be predicted or corrected.
IS THERE A SOUND QUALITY DIFFERENCE BETWEEN BLACK AND COLORED VINYL?
Of all the options, black vinyl contains the lowest levels of surface noise. Surface noise may increase depending on the color or combination of colors that you’ve chosen. Ask your account manager if this is a concern. All other aspects of audio quality will remain the same with color vinyl.
WHICH FORMATS CAN I SUPPLY MY AUDIO IN?
High-resolution WAV and AIFF file formats are preferred. We also provide cutting from analog tape: Cutting from tape will be quoted per project based on the length and characteristics of the audio. We only accept 2-track 1/4″ analogue tapes with speeds 38 cm/s (15 its or 7 1/2 its), EQ CCIR or NAB, noise reduction Dolby A or Dolby SR All songs should be in sequence with artificial no gaps added. We will apply the visual track markers on our end (the track bands which indicate the start of a song). Required calibration signals: 1 kHz at 0 dB as a reference tone 60 kHz, 1 kHz, and 10 kHz tones all at -20 dB on the same tape as the audio Dolby test tone if applicable Tones should be 15-30 seconds
DO YOU ACCEPT CUSTOMER SUPPLIED LACQUERS?
Yes, we do. And if lacquer is a preference over DMM, we can also cut lacquers from your digital source files upon request. If you would like to submit your own lacquers please let us know and we will send you shipping instructions.
WHAT ARE OPTIMAL SIDE LENGHTS FOR MY 12” PROJECT?
This is subject to the parameters of your audio (for instance, a solo flute recording and a full orchestra piece will behave differently on vinyl), so we can only provide a broad answer. Our recommended times per side are: 12″: 33 RPM 18-22 Minutes 12″: 45 RPM 10-14 Minutes
This is a common concern, as many artists produce albums longer than 45 minutes. And whereas we successfully cut 20+ minute sides every day, there are some possibilities you should be aware of, which are all subject to the characteristics of your audio. “Inner groove distortion” is a distortion that tends to show up on high frequency sounds like vocals and cymbals near the end of an overtime side. Our DMM cutting process reduces this risk over traditional lacquer cutting, but cannot eliminate it entirely. Tell your pre-mastering engineer about this concern and they can help manage high frequencies in this area before the audio source reaches us. You should also consider putting quieter, less dynamic songs at the end of a long side to further reduce the risk. It’s also likely that your album will play a bit quieter when compared to records with shorter sides, but that’s not a problem for most people since they can simply increase the volume on their playback system. Lastly, we may have to make some EQ adjustments near the end of an over-time side, just to make sure everything cuts safely. If budget permits, the best remedy for long sides is to turn your single disc into a double album, allowing for optimal distribution of length over four sides.
WHAT IS DMM CUTTING?
The first stage in the process of making vinyl is called “cutting”, in which we create physical master discs (one for each side) on a cutting lathe. There are two cutting processes an engineer can use depending on their equipment and set up: lacquer mastering or DMM (Direct Metal Mastering). DMM was invented in 1982, as a means of cutting directly into a harder metal surface (copper) in order to alleviate several deficiencies in the lacquer cutting process: DMM allows a more efficient use of total surface area, resulting in higher ability to cut longer sides. Only one electroplating step is required to safely produce stampers (lacquer requires 2-3 steps), reducing background noise accrued in multiple plating steps. Elimination of “pre-echo” found in the soft groove walls of the lacquer disc, particularly apparent in passages with sharper transients. Improved signal-to-noise ratio. More accurate reproduction of high frequencies. Lacquer cutting has many benefits as well: it tends not to sound as bright as DMM which may be appealing to some artists, and it allows for better groove depth which can have a positive effect on low end frequencies. Whereas we maintain both processes, our preference is DMM due to its superior abilities to replicate your audio source from digital to analogue. Lacquer cuts are available upon request.
HOW LONG WILL YOU KEEP MY METALWORK AFTER MY PROJECT IS DELIVERED?
We maintain an inventory of metalwork for 1 year from the date of your original order (or last reorder). After 1 years of inactivity, all metal parts pertaining to your audio will be deleted and recycled. Storage can be arranged at a cost of €50 per 6 months. In the event of a reorder after this time has elapsed, we can assist by offering 30% off of our regular plating costs.
DO YOU OFFER DIGITAL MASTERING SERVICES FOR VINYL?
Yes we can provide you a digital mastering service with our friend/partner Enisslab Studio. Please contact us to discuss your project’s requirements.
CAN I PICK UP MY RECORDS TO SAVE ONFREIGHT COSTS?
Yes, it is possible to collect your records from our sales at our factory in Formello (Rome). Just specify this when placing the order and your account manager will arrange this for you.
DO YOU SHIP OUTSIDE OF EUROPE?
Yes, we can ship to wherever you are located. Let us know your country and zip/postal code when requesting a quote and we’ll provide a freight estimate. If you plan on splitting your order between Europe and an international location, please tell your account manager before your order is placed.
CAN YOU SHIP MY ORDER TO MULTIPLE LOCATIONS?
Yes, we can. There is a drop ship fee for each additional address after the first, with a maximum split of 5 shipments per order.